Domain administration FAQ

How do I change my nameservers/DNS details with my Domain registrar? What are your DNS/Nameserver Details? Where can I order another Domain? [top]

Control Panel FAQs

How Do I get to my Control Panel? Do You have a Control Panel Demo?  [top]

Email FAQs

How do I setup Outlook Express to send and receive email? I can't send mail with Outlook but I can receive it just fine  [top]

Microsoft Frontpage FAQs

How do I upload my Frontpage website? Do I publish to my IP addres or my website name? Can I use Frontpage and an FTP program? [top]

CGI FAQs

What is the path to Perl? What is the path to sendmail? Does the server support server side includes (SSIs) What is a 400 Internal Server Error and how do I fix it? Where can I get more Perl or CGI scripts? What does CHMOD mean? [top]

Billing, refunds and Terms of Service

Which portions of my hosting costs are refundable? Are domains refundable? What are your Terms of Service? [top]

Answers

Domain FAQs

How do I change my DNS details with my Domain Name Registrar? when you originally got your domain name from your registrar you would have receuved a  username and password from the registrar to make any changes to the DNS details for the domain name. If your aren't sure what details you need to change, here is what you need to do. Contact the Website you purchased your Domain from. You should see a "Change DNS," "Manage/Update DNS," or "Edit/Manage your account" or something similar to the above. Enter your username, password and domain name. Once you have logged in click on your domain name which you want to host with us. Then click the Modify DNS link on the screen. You need to enter the following details: Primary Server: ns1.entrepreneurhost.com Secondary Server: ns2. entrepreneurhost.com [Back to top] What are your DNS Name Server details? Primary Server: ns1.entrepreneurhost.com Secondary Server: ns2. entrepreneurhost.com [Back to top] Where can I order NEW domains? You can register your domains at only  US$12 /year (.com / .net / .org / .info / .biz) Click here [Back to top]

Email FAQs

How do I setup Outlook Express to send and receive email? The easiest way is to let your control panel configure it for you. Go to Email > Manage Accounts . Here you will see an "Outlook Express auto-config" option. Click this and follow the on-screen instructions. MAKE ABSOLUTELY SURE THAT OUTLOOK/OUTLOOK EXPRESS IS NOT RUNNING, THERE ARE NO EMAILS OPEN, AND EXIT MSN MESSENGER IF YOU RUN IT OR YOU WILL HAVE PROBLEMS! The other way is to do it manually. Within Outlook Express: 1. Open "Tools", then "Accounts" then go to the "Mail" Tab 2. Now click "Add" You will see three options to choose from, pick "Mail" 3. For "Your Name" type in whatever name you want, then hit "Next" 4. For "E-mail Address" type you@yourdomain.com then hit "Next" 5. For both Incoming and Outgoing mail type mail.yourdomain.com then hit "Next" (note, if you can receive mail but not send mail, you may need to change the outgoing mail server to the same one that your ISP has provided you.) 6. For "POP Account Name" type your emailuser@yourdomain.com, and for "Password" type the password that you wrote when you created the email account at the control panel, then hit "Next" 7. Now click "Finish" 8. You should be back in the main "Internet Accounts" window. Please note: "yourdomain" is your actual domain. "emailuser" is your email account user name. [top] I can't send mail with Outlook but I can receive it just fine  Try changing your outgoing mail server to the one that your ISP has provided you for SMTP.  Meaning use the POP we provide and SMTP they provide and everything should work fine. This is because some ISP's block port 25, which is the port we use for SMTP. You will still be able to send mail @yourdomain.com.  In Outlook Express: Tools > accounts > mail tab > highlight desired account > click properties > servers tab > Outgoing mail (SMTP)  [top]

FTP FAQs

What is the easiest way to upload my site via FTP? The easiest way to upload your pages via FTP, is to simply use your browser. If you are using Internet Explorer 5 or later you can use it as an FTP program. You need to enter the URL of your domain name in the browsers address window in the following form: ftp.yourdomain.com where yourdomain is YOUR actual domain name. You will then be prompted to enter your username and password, as originally sent to you in your "welcome letter". You will then be logged into your root web directory, where you can either drag and drop your web pages, or cut and paste them into the browser window. Place all your site files in the "public_html" folder. Your default or home page, should be named index.html or index.htm [Back to top] Where can I download other FTP programs? FTP Explorer is an easy to use and setup FTP client. FTP Explorer. Another good one is ws_ftp LE which is free, and ad-free if you meet certain requirements. There are many other FTP programs available on the web and you may use any of your choosing. If you'd like to see what else is out there, here is a list of download sites for you to browse: Nonags - Windows® freeware and shareware Tucows - Windows® freeware and shareware Winfiles - Windows® 95, 98, NT software MacDirectory - Macintosh software only [top]

Control Panel Answers

How Do I get to my Control Panel? To use your new control panel, simply login at the following address: http://yourdomain.com/cpanel/   or http://www.yourdomain.com/cpanel/   Where "yourdomain" is your actual Domain. Do You have a Control Panel Demo? Yes! You can take a tour of the Control Panel by clicking here. This opens a new window. This is an abridged version of the "Real" Control Panel, so it is probably missing a few options, as we are continuously adding features to it. You can consult a complete Cpanel Manual by clicking here. [top]

Microsoft Frontpage

How do I upload my Frontpage Web site? NOTE: Frontpage versions vary. The instructions below should apply to all version, but if you need specific help on FrontPage you need to visit Microsoft's FrontPage Support Site located HERE (last updated 5-21-03) If you are publishing a web to the Web server you must have Microsoft FrontPage Server Extensions installed on it. Your account DOES NOT have FrontPage extentions on installed by default. You must install the extentions from your control panel before attempting to publish your site. If you attempt to publish before you have installed your frontpage extentions you run the risk of destroying your site and it will have to be deleted from the server and re-created. Publish a web using HTTP ONLY!! If you use ftp you will damage the site. EXAMPLE: http://yourdomain.com not http://www.yourdomain.com and not ftp.yourdomain.com Publish the files in the current web when you are ready to present your web for public viewing, or when you want to update the files in your web. You can publish using HTTP (HyperText Transfer Protocol) if the the FrontPage Server Extensions are installed on the Web server to which you are publishing. Before you publish your web, you can specify which pages you want to publish. Then, when you publish your web, you have the following options: Publish only the files that have changed. FrontPage compares the files on your local web to the files on the Web server, and only those files that are newer than those on the Web server are published. However, files that have been marked Don't Publish will not be published. Publish all files, except those that have been marked Don't Publish. The files from the local web will overwrite all files on the destination Web server, even if the files on the Web server are newer. On the File menu, click Publish Web. Click Options to expand the list of options. Specify whether you want to publish only pages that have changed, or all pages. FrontPage publishes your web. If you want to verify that your web was successfully published, click the hyperlink that is displayed after the web has been published — your Web browser will open to the site you just published. If you cancel publishing in the middle of the operation, files that have already been published remain on the destination Web server. Tip: To publish only pages that have changed to the same location you previously published to, click Publish. Tip: If you have published your web and cannot see any changes, your browser may be storing an old version of the site. This is called "cache" To clear the browser cache, you need to delete your temporary internet files. Refer to your browser's help file on how to do this. For internet Explorer, click Tools > internet options > delete files. Then try to view your site again. If you still have issues, contact MicroSoft support, you may have a bad installation, or didn't follow the instructions carefully enough. [top] Do I publish to my IP addres or my website name? For best results with Frontpage 98/2000 use your website name when publishing. For example: "http://myname.com" would be CORRECT while the IP address 123.456.789.012 would be INCORRECT.  Publish directly to your DOMAIN name -- not your IP address. [top] Can I use Frontpage and an FTP program? It is not recommended that you use Frontpage AND an FTP program. You can destroy the Frontpage extensions if you use Frontpage and FTP at the same time. [top]

CGI FAQs

What is the path to Perl? The path to Perl tells your script where to find the Perl processing program on your server. This line should read: #!/usr/bin/perl [top] What is the path to sendmail? Sendmail is the program that allows a script to send e-mail. This line should read: /usr/sbin/sendmail [top] Does the server support server side includes (SSIs) Yes. All pages that utilize SSI must be named with the extension ".shtml." In order to use SSI's use the format "include file" or "include virtual" as the tag command. Example: <!--#include virtual="/cgi-bin/filename.cgi"--> [top] What is an Internal Server Error and how do I fix it? This is a common error found in a Web browser when you are attempting to run a Perl or CGI script that has problems. The three most common reasons for this error are the following: Your script permissions are set wrong. Try setting them to 777 or 755 temporarily while troubleshooting the error. Your script was uploaded in binary file format instead of ASCII. You must upload Perl and CGI scripts in ASCII format only. Your path to Perl (the "sha bang" )line is wrong. The very first line in your Perl program must be "#!/usr/bin/perl". You cannot have any spaces between your characters, and you cannot have any hard returns or text lines before this line. If you still have issues, try adding -wT behind the sha bang line at top that sometimes will force perl to spit out more intelligent error codes. If none of these three reasons correct your errors, then you may want to take a look at your Error Log files. If the script is coded to print the errors it encounters, these will be displayed in your Error Log file of your server. [top] Where can I get more Perl, PHP or CGI scripts? The CGI Resource Index HotScripts.com Script Search Matt's Script Archive Perl Archive [top] What does CHMOD mean? When adding new files such as CGI, Perl, etc. it is necessary to set specific permissions for the script to work. The Linux directory and file structure has a system of permissions. You have permission to read a file, you have permission to write to a file, and finally, you have permission to execute a file. However, you are not always you. Linux splits identities into three categories. The first is you, the owner of the file. The second is the group you belong to. And third, others is the world, basically anyone who comes to your website. To change permissions you must issue a "change mode command", or more commonly referred to as the 'NIX command "chmod". The documentation for your file or script will usually come with the proper permissions you need to set for your program to work. To set permissions, there are basically 2 methods available on your server, via a good ftp program like WS_FTP or Cute_FTP or from the file manager in your control panel. [top]

Billing, Refunds, & Guarantee Policies

Which portions of my hosting costs are refundable? No refunds are issued unless your site is down for an extended period of time.  [top] Are domains refundable? No. Domains are not refundable. [top] How do I qualify for the 30 Day Guarantee By default, all clients receive a full thirty (30) day money-back guarantee. [top]